Conclusion First: Awful experience, bad customer service and no regard for customers once they get your money. These people are truly awful. Pay more and get good after-sale service elsewhere. I bought a pushchair from them which developed a fault within weeks. Sent it for repair. They could not repair it and did not have a replacement either, so issued a credit note to buy from them again. I bought another pushchair straight away from them. This time there were two accessories missing from the pushchair. I emailed them straightaway. They accepted that the missing item should have been provided with the order. They ordered me the parts. Nothing happened in weeks. Emailed them again and someone else ordered them again. Nothing happened again for weeks. From now on, every time I emailed or phoned, they accepted there fault, apologised and ordered parts again and again but nothing ever materialized. On one occasion, one customer services agent wasted half an hour of my time on phone and was that ashamed of their awful service that promised to check the status of the order every second day and offered some kind of vouchers once the order was fulfilled. Nothing a happened again. Contacted them and asked for that particular agent only to be told that she was not working for them anymore. It is almost two months by this time. I finally requested to speak to a complaints team. Apparently, every customer services agent you speak to is part of the complaint department as well. Requested to speak to senior member or manager but obviously not available and will get back to me. This is what a got in the email from the one of the developing team leaders called Luke: “I sincerely apologise for the lack of communication and can assure you I have spoken to the agents involved. The agents that were dealing were fairly new and subsequently didn't know the product and what it contained. I can tell you that the color pack doesn't actually come with the items you have mentioned as per baby style and there website. This is were the communication broke down i can only apologise and i can now advise you i have ordered these items with spares as a gesture of goodwill down to the time delay.” I emailed him back to say that your agents accepted that the missing parts were part of the order, and your website still shows that they are accessories to be included in the box with the pushchair. Secondly, I do not take charity and not need goodwill gesture, only asking for what I have paid for. I requested them to take collect the rest of their pushchair and give me a full cash refund so that I can buy from somewhere else. Straight away agreed to give me refund and somehow a collection fee of £15 will be deducted. Told them why I would pay for collection fee resulting due to their incompetence. Waived the charges but only if I missed the collection then will have to pay. Fair enough. Collection was smooth. But the refund was not. The only refunded me the extra money that I had paid for the second pushchair from my card but not the credit note that resulted from the initial faulty pushchair order. I contacted them back and said that I have requested full CASH refund and had informed you that I will not be buying from you again. They told me that I will not get cash for the original purchase amount under no circumstances but only credit note. I explained to them that the credit note was of not use to me and that I have paid you by card originally and it was you have who issued the credit note in the first place. I requested to speak to Luke who originally agreed to refund but they would not let me speak to him. So I emailed him but got the same reply. They emailed me the credit note a week later which is setting there. I would not buy anything from them again. I am very disappointed overall. They wasted my time and resources plus their own resources. Lost one customer and will lose many with this kind of attitude. I spent more elsewhere and got what I wanted with respect.