I ordered some items with Kiddicare and was told they would arrive 1-2 weeks later. After 2 weeks I contacted them to ask where they were, only to be told they were not in stock and would possibly be another 2 weeks, but no definite date was known. I needed them for a specific date so this was no good. I re ordered an alternative with another company which cost me extra. Dealing with their customer service department is horrific. You cannot speak to anyone on the phone, you cannot speak to a manger, responses are obviously generic and do not answer any questions, the problem does not get solved, they are arrogant in their responses and they will not listen to anything that is said. I used to rate this company, but over the years they have gone downhill and I will absolutely never be using them again. I am on the verge of seeking legal guidance against them.