First time shopping from kiddicare.com and definitely the last! Ordered a big order of variety of items, all of the items that I have selected were shown that they are available for next day, which means they are in stock and no waiting time is needed. Once I received my order in a massive box everything was just chucked in there, the casettes for nappy bin were all over the box because they don't bother to secure the items with some tape or bubble wrap. However once I opened it I realised that there are a couple of items missing in my order. I checked my invoice in my email (because there was no invoice in my box, very strange...), checked my bank account to see if they charged me for all the items, which they did and at the end I did not receive £40 worth of products. No refund, no email about items coming later, nothing! They are clearly trying to fool you with big orders. I couldn't find their customer service telephone number anywhere so I emailed them. Today I got the response and they had the cheek to say if I want my items for next day delivery it's £4.99 although they made a mistake and didn't deliver my items on time and it should be at their interest to get my products that I paid for to me ASAP. People don't buy from them!