Ordered from them with next day delivery included, the item I was buying had a saving of approx £35. I received confirmation of order email so waited in, item did not arrive, emailed them on 3rd day and finally got response at end of day 4 saying item was no longer available from manufacturer. DESPITE still being still advertised on Kiddicare website as available, but with increased price! I emailed them back to ask why this was, unsatisfactory response in my opinion. Response was that as refund was already being processed they couldn't do anything. Poor service and customer care. Won't ever use or recommend them again