My wife ordered 2 identical car seats from them. They arrived promptly but when I tried to fit them the wouldn't fit in either my car or my wife's. I even tried it in my mothers car with no joy. The isofix bar in the base of the seat does not retract far enough for the car seat to sit against the cars own bench seat, in my wife car the gap between the back of the child seat and the bench seat was over 2". When I contacted customer services they refused to help me and directed me to the website for "returns". Only here did I discover that I had to pay for any returns myself, due to the size of the boxes its cost me £20 to send back a poorly designed product that cannot be used for its intended purpose! Both boxes where very damaged upon delivery and the seats were just loose in the boxes, no padding or even plastic covering them. The second seat wasn't even in the orriginal box. Given that car seats are ment to be looked after or changed after accidents I was shocked they were packaged so poorly, however given kiddicare's lack of interest I'm not surprised.