We purchased a Cybex Sirona I size and after approx. 11 months usage, it developed a fault. It spun freely on the base and wouldn’t lock into place. Kiddies Kingdom were shown video evidence of this but refused a replacement even though less than a year old. They stated they wanted to uplift for inspection and repair which would take 10 to 12 days. Over 8 weeks later, we are still without a seat!! It initially took 4 weeks for the seat to return to us supposedly repaired but it was in a worse state and now had 2 faults. The initial one still not fixed. It was actually worse than before and now the support leg was broken! We reported this straight away, but it still took a further week of calls and emails to Kiddies Kingdom to get it resolved, whereby they agreed to a replacement seat. So, we are now 5 weeks without a car seat and after more calls they tell me it will be with me very soon but are vague and will not give a date. Another 2 weeks and several calls and emails later they state it will be with me next day. We are now at 7 weeks without a seat. The next day arrives but no seat so I call again and get told much the same about the seat will arrive tomorrow. This happened several times before the seat finally arrived, but when it arrived it was the wrong seat!! We have a black seat, they sent out a used orange one in a box that looked like it had been sitting in a warehouse for a couple of years! I informed them straight away about the wrong seat on a call made initially before their 3pm cut off that lasted a wee while, most on hold while they discussed it (probably had a few coffee breaks) they come back to me and say that the cut off time has been missed and state it will be with me the following day, even ‘confirming 100%’, their words, not mine that I would receive it the following day. That day comes, now at over 8 weeks and the seat still doesn’t arrive so another call is made to which they tell me the seat still hasn’t left the warehouse and promise me I will receive the seat tomorrow (again). I won’t hold my breath as I do not believe that this useless company will deliver the seat. Time and time again I’ve been told I will receive the seat but simply don’t. During all of this, they keep saying they will keep us updated but never do and have only given answers when I have emailed or called chasing them as they haven’t got back to me. Worst thing is that if I ordered and paid for a new seat, I could get it on next day delivery from them, but it takes them over 8 weeks and I am still without a replacement for the faulty seat. Basically, they are not making any money through this so don’t care that we are severely inconvenienced. Just in case you may ever have an issue with your child seat, I urge you do not buy from these people!!
5 months ago
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Kiddies Kingdom has a 2.83 average rating from 388 reviews

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