Horrendous customer service and communication. 5 to 10 day delivery time changed to 77 days. Will my child have grown up before I receive my stroller?? After placing an order and being given a 5 to 10 day expected delivery date this was updated 4 days later to 5 to 10 days from them, making it a total of 14 days from date of order. Due to this and being given no details on the delivery and tracking info etc I took it upon myself to contact them 2 days before my expected delivery to check I would still be receiving the stroller as I would need to stay in for the day to receive it. The date of delivery duly came and went with no stroller dropped off. I had to contact then again via email to find out what had happened as they have shut their phone line currently. After receiving an email from them 2 days before the delivery saying I would certainly be receiving the stroller on the expected date. "​I have looked into this for you and can see that as per the update your estimated time of arrival is certainly the 6th of august. I have copied below a copy of the update for your information." Following an email from me again I then received the following excuse "I understand your frustration regarding your order however as we are governed by our suppliers, and delays have been significant due to the pandemic and brexit import license laws that we have had no control over, this has had an impact on your order. I have passed your details to our manager to give you a call back.​" So after taking my order, taking money from me, confirming that I would definitely be recieving the order they then use the pandemic as an excuse. How did they not know this when I enquired 2 days before delivery. They just did not do any work, looked at a simple order form and regurgitated what was on the initial communication to me. If they run a business they should know what impact the current climate is having on their supply chain and not have to fall back on issues as an excuse and not give a client an update and in theory a promise (as they checked I would be getting the delivery) that they know they can not keep, have no intention of keeping and do not care about keeping. This order went from a 5 to 10 day estimated time of delivery to 77 days estimated time of delivery though only after the delivery date came and went. How bad is this company? How bad is their management of client orders? How bad are they at communications? How bad are they at excuses?
3 months ago
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Kiddies Kingdom has a 2.83 average rating from 388 reviews

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