First of all the cot didn't arrive on the day stated, then the next day thursday ,the van arrived and very matter of factly told me there wasn't room on the van for the cot, so just dropped the mattress at my door, said unless willing to pay extra for weekend delivery ,it would be the following monday, customer service no help at all, just message service contact ,, no phone contact because of covid, amazing the shop is open !!! sorry nothing we can do, Now this is where it really angers you I ordered a grey cot , when it arrived, and my son came to assemble it for me ,it was a white one inside the box , 4 days and 5 emails to customer service later, and no response what's so ever Never again will I buy from there !!