If you want a stress-free pregnancy, avoid Kiddies Kingdom! I really wish I’d listened to the one-star reviews when I was deciding whether or not to order from this company, but I thought it would be fine, I was wrong! I ordered from Kiddies Kingdom at the beginning of September, some of the items were delivered within 2 weeks but two items were missing. I never received an email saying part of my order was delayed or when to expect it. I had to email their customer service to find out what was going on, I was told the rest of my order would arrive by the end of the next week, this didn’t happen so I asked again, I was told it had been delayed but would be with me by the end of the next week. Again, it didn’t arrive, again, I emailed asking where it was and why no one was updating me if it was delayed, I was told I would have it by the end of that week. These emails were over a month, when it didn’t arrive again I asked where it was and was told at the beginning of October that it had now arrived in their warehouse and I would receive it soon, two weeks later, still not arrived, I emailed again which was ignored so I had to email again asking for them not to ignore me and to give me an update, I was told the issue had been expedited and someone would be in touch soon, it got to the first week in November and I’d still heard nothing, I emailed again asking why I was being lied to every week for the past two months and asked to make a formal complaint. Someone emailed back saying someone else would email me in 2 days to tell me when my order would be delivered, my request to file a complaint was ignored, I emailed back saying I wasn’t happy with that response and I still wanted to make a formal complaint. I then got an email saying my order had never actually come into their warehouse and they don’t know when it will be in, so I was lied to the month before about it being in their warehouse and they still refused to address my request to make a formal complaint. I emailed again saying I wanted my money back and that they couldn’t keep ignoring my request to make a complaint. I got an email back that just gave me the same email address I had been emailing telling me to send the complaint to that address, no mention of my refund. I sent a new email to the email address with my complaint, again asking for a refund. I received a call the next day offering me two alternative cots, one that looked nothing like what I originally ordered and another that was cheaper than the one I originally ordered. I obviously declined it and asked for my refund. I asked when someone would actually be dealing with the complaint and was told a manager would call me to deal with it. A week later I have thankfully received the refund but heard absolutely nothing back about the complaint. I have emailed again today but I don’t expect any response. I have given them so many chances over the past 10 weeks to provide a good service and sort this issue out, I have waited this long to write a review in the hopes that there might be a good outcome and I wouldn’t have to give them a one-star review. My baby is due in just a few weeks, I thought I ordered the cot with plenty of time to spare. If you want your order to arrive before your baby does, do not order with Kiddies Kingdom. I wouldn’t have minded so much if I’d actually been told the truth from the start but week after week I was lied to, even as far as them saying they had my order in their warehouse ready to ship when in fact they never had it at all. This whole situation has caused me a great deal of stress which can be very harmful for pregnant women and their unborn babies, I have expressed this concern to the people I have been dealing with several time but they obviously don’t care at all about their customers or the risk to their health caused by their appalling service. I only hope that by writing this review, I can save other mothers-to-be from having an extremely stressful experience and dealing with the same appalling customer service that I have received from this company.