We placed an order back in January and had to chase them twice before we received all our goods. We were told they were out of stock but we was not told this at the time of placing order. However in the grand scheme of problems we have had with them that is just small. Our major problem was regarding our pram. Our Jane Epic travel system which we have been using since April broke in June. The front wheel shook worse than a dodgy supermarket trolley, the whole thing squeaked as I pushed it and the brakes would not release until I wiggled the wheel. After numerous emails (I could never reach them by phone) they sent me out a brake cable to fit, this did not work. So again we had the tedious task of emailing by which they said a NEW chassis would be sent. No chassis was sent and I again tried emailing with no response at all. I then decided to wait the gruelling 20+ mins and call them. They stated there had been a mix up and they would get it sent out to me. The chassis has turned up but it is scratched, the box had been ripped, squashed and tapped back up. What is most alarming is that this supposedly new chassis was sent in a box that is for a completely different Jane product and does not look new. I have again tried to reach Kiddie Kingdom via email and phone and they are refusing to get back to me. I am now proceeding to take this case further as I am unlikely to get this sorted via Kiddie Kingdom. I would stay away from this company if you are looking to spend a lot on an item. I wish I had spent a bit extra and gone elsewhere as their products are clearly questionable and their customer service is the most shocking I have ever experienced!!