Company refuses to refund unfit for use item even though it’s a risk to child’s safety We bought a car seat from Kiddie’s Kingdom in January this year. The first one we received had a lot of scuffing on it and looked like it had been used, returned and resold to us. We returned that and the replacement arrived which looked brand new. We didn’t install the item straight away as the baby isn’t due for another 4 weeks but I decided to put it in the car this weekend in case of an early arrival. Straight away it was clear the isofix base was unfit for use - there was no stability in the front leg, it could easily be knocked out of position despite all the green safety indicators being on and the base was so loose the seat shakes from side to side when the car is moving. I contacted Kiddies Kingdom immediately and was told that the manufacturer had gone into administration (which I think explains their subsequent behaviour as they won’t be able to get a refund from the supplier) but bizarrely they also told me the product wasn’t compatible with my car and that the responsibility lied with me to check and that no refund would be forthcoming. After supplying them with evidence that it was compatible they then said they were unwilling to accept this despite it coming from the manufacturer’s own website. They then also tried to deny me my statutory rights by claiming that no refunds are due after 30 days even though the product is faulty and therefore not covered by the 30 day limitation. I have already put the payment into dispute with my credit card company and all of these conversations took place on a recorded line so I will be reporting Kiddie’s Kingdom to trading standards.