Oh my gosh! These guys ace customer service! I'm seriously impressed. I've ordered the beautiful Fukusa print and was anxiously awaiting the delivery, which took a little longer than advised in the email I've received from King & McGraw right after the purchase. I assumed the pandemic was to be blamed and messaged the customer service, who quickly responded and provided me with a tracking number, meaning I was able to locate the parcel. Unfortunately, it arrived damaged as the postman decided to push the tube through a slightly too tight letter box. I tried ironing the print but as the paper is really high quality and therefore thick it creased beyond my means of perfect repair. I'd actually be happy to frame it as it was but messaged the customer service again for suggestions. To my absolute delight one of the team members, Lauren messaged back promptly saying she will order another copy printed for me and agreed to even send to an alternative address as a precaution. To say I'm delighted with both the print and the service I've received from these guys would be a definite understatement and I seriously can't recommend them enough!
4 months ago
King & McGaw has a 4.86 average rating from 3,623 reviews

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