Although KitchenAid products are brilliant, reliable and wonderful the CUSTOMER CARE is appalling. After returning a brand new product ordered in haste!! It was still boxed and acceptance refused (as advised by KitchenAid) over two weeks ago I am still waiting for a refund. The Refund was promised to me upon (a) refusal of accepting delivery which I advised KA immediately. Then upon chasing it up after a week it was promised to me immediately. Four working days later I have now been told it will be refunded to me within the next 3 to 5 days. The item was returned to the Warehouse 16 days ago!! The money was taken from my account immediately upon placing an order which was cancelled within half an hour! I appreciate that once an order is placed it goes immediately to the warehouse and cannot be intercepted BUT if the money is taken from me immediately WHY HAS IT TAKEN SO LONG TO REFUND IT? I am extremely disappointed and shall not be purchasing anything again from Kitchenaid.