Paid £140 for a kettle now broken for the second time. 1st time round they refused to refund then took a month to get a replacement to me. We had to buy another kettle that for £20 has never given an issue. Kettle broken for the second time emailed their Customer Service team asking for assistance and a week later still no respons from them. Will not be wanting another replacement as there is obviously an issue with the product which is proving itself unfit for purpose. Such a poor level of service and ignorance or even arrogance has destroyed all faith in their brand.