I have been putting off this review but now feel it’s only fair to warn any potential customers of KLG’s customer service, or should I say lack of. We purchased a conservatory which you can imagine was not cheap, and had this installed in June/July. I don’t want to make this review too long so I will keep it brief, it was a catalogue of lack of communication & lack of customer service throughout. No one ever returns your calls or apologies for their errors. On a positive note the trades did arrive on time as expected, but trying to get a schedule of works out of the office staff was like pulling teeth. Their administration staff clearly need some customer service training and is the worst I have experienced in a long time. We currently have a leaking roof and are awaiting a call back to get this sorted, even though I had explained it had leaked all over our new sofa, still no apology or a returned call. Shocking behaviour!
1 year ago
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KLG Rutland has a 4.78 average rating from 312 reviews

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