you never respond to my previous emails from myself or wrmaunsell@gmail.com so stop sending these stupid reviews until you address the subject of why our mop is ridiculously hard to remove the container to refill it. If you actually had slightly decent customer service or cared slightly re your customers instead of making money, you would have sent us a new mop. I have referred several people to you including all of my daughters and daughter-in-laws who buy your stuff. Not happy at all. Thank you. I bet you don't even read these!! so why bother