Wasnt happy with last order. Had to email to find out where it was, then to be told it was sent back as damaged in transit. Told they would send again. If i didnt email would it have beens sent again? Once arrived grout pole was missing to order so had to email again. Told not in stock. Unless i emailed the first time i would still be waiting for my order. There was no correspondence on your side to say it had been returned or that the grout poles were out of stock. Did all this happen or did someone just forget to do the order and these were excuses. Guess i will never know. Was impressed with the service up until this last order.