This afternoon I crashed my website due to inexperience and ignorance. The moment I asked for help on the live chat, there was an instant response and the support was fantastic. Not only did Matthew get my website up and running again - I'd changed something fundamental by mistake - but he altered a DNS issue I was having with Mail Poet, which was extremely helpful. He went over and above my initial problem and resolved a much bigger issue. Tremendous service from the tec team at Krystal Hosting. I have had similar excellent response times and support from Krystal in the five years that they have hosted my domain. To be recommended.