DON'T TOUCH THIS COMPANY WITH A BARGE POLE Along with other reviewers, if there was a zero star rating, or even a minus, I would mark it. My main problem as of today is that I can't get anyone at Garden Buildings Direct (part of Kybotech) to return my calls. Their UK phone number is answered swiftly if you hit 1 for sales, but they will insist on passing callers on to their Philippines product support team as soon as they realise I'm not really called to buy a product. I have been trying since early February to get a satisfactory response to my complaints: In essence, the shed I ordered (Billy-O) is seriously sub-standard. The roof leaks to the point where the inner ceiling of chipboard is completely soaked, the cover strips between the wall panels leak, leading to wet/damp appearing on the floor panels. Two of the plastic windows have popped out. The door has no rebate.... I could go on! It cost me £1277. I spoke to (Trading Standards) Citizens Advice who referred me to the Consumer Rights Act of 2015 which states that faulty products or those of unsatisfactory quality should be repaired or replaced by the trader for free, or a partial or full refund should be offered - as long as the complaint is made within six months of purchase. I was just within this time frame but it was really bad weather in January and February which revealed the extent of the problems. I went to the expense of getting an independent report on the state of the shed which was damning, to say the least. I forwarded this to Garden Buildings Direct and they offered me some extra roofing felt and a new window (plastic) - this in no way met the problems I had outlined to them, but my reply of 31 March requesting further discussion is still unanswered over a month later (as mentioned above my phone calls since then have been ignored). I would urge anyone considering the purchase of a shed from this organisation to think again. The company is badly run and their products are not worth anything like the prices they charge. My only positive comment relates to the polite manners of the staff in the Philippines. I would imagine they are fielding hundreds of complaint calls, but they are always courteous. If only that translated into action by the management team in the UK....