While I liked the product, I realized the bracelets were shorter than what I prefer. I was unable to exchange the bracelets for the longer length until after I returned the product and received acknowledgment from the company they have been received. However, in the online return process thinking I could exchange the bracelets I chose a store credit. Now I have a store credit, no acknowledgment of my return, and no bracelets. Online shopping is a convenience for consumers and this process is far too cumbersome and not customer friendly. You have my money and the returned product, I have nothing. The company did respond to my concern but was unable or unwilling to make other accommodations. My sense is customers and business is being lost as a result. For instance, no one is expediting my request, personally handling an exchange...or other options to mitigate this cumbersome process.