Delivery time is usually about 3 days so planning to have bunkers nearly empty is ok The pallets are well covered and wrapped agains the weather. However, the pallets almost always have nails sticking out so the bottom layer of bags are holed. This is a double problem because we have lost up to half a bag of pellets on occasions and we have to be careful to use the holed bags quickly to avoid the pellets absorbing moisture. We have raised this before but with no response. The last delivery had its bottom layer of bags punctured by the fork lift so we lost about a bag load on the road as three bags had been pierced. The question "tell us how LE made you happy" is a leading question - if you want honest and frank reviews you need to ask unbiased questions