Thank you for your further email dated 23 May 2024 and for providing additional information. Lasbert.com I’ve conducted a search on the Financial Services Register (FS register) which is a public database of the firms we authorise and regulate and it also shows warning pages for unauthorised firms. From the information provided, I've been unable a firm called Lasbert.com which means they are not authorised by us - this may be a recovery room scam. I’d guide you to proceed with extreme caution, have no further dealings with them and not to pay them any more money. If a firm is offering certain investments or financial services in the UK or if they have any affiliation to the UK, then they should be authorised by the FCA to do this. If they're not authorised then they may be operating a scam and you wouldn’t have any protections in place if anything went wrong.