My address is a business address, and closed on the weekends located in a high traffic urban area. I have this permanently noted on my account, and I always call as soon as I get the tracking number to ensure delivery instructions. The phone reps always ensure me that the notes are received, and have been communicated to the driver. However, the driver ALWAYS ignores these instructions, and proceeds to deliver on the weekends when the building is closed, and obviously my package gets stolen! This happens constantly. That is IF the driver is even actually delivering it, Lasership customer service cannot show me the drivers delivery photo to even verify. This is the ONLY currier service that I have issues with. My advice is to all shippers is to not use them, as there are many other reviews just like mine.