Can we give zero stars?! I can't even comment on the 'delivery' b/c it's literally NEVER happened! I've had two Bath & Body Works orders (of substantial worth) that have "not been able to be delivered" or "sorry we missed you". I work from home! I was literally sitting on my couch working today, and yesterday, with the front door open when I received the "we tried, butttt...." text. BULLLLLLLSHIIIIIIIIT!!!! Nobody even drove down my street, let alone tried to deliver me something. I contacted B&BW the first order this happened with and they had a new package out to me and delivered within 3days. This time, I tried reaching out to LaserShip, directly. After confirming my address, not only did she ask - again - that I confirm the number ... but essentially asked me what it's around and to describe the area, so there's no confusion for the drivers. I specifically asked if they had GPS - and said that it was excessive for me to draw them a map, when they have one at their fingertips. She got mad at me for being frustrated. This company has to go - these corporations need to stop doing business with them. Get it together, or get gone! Geeesh! ((PS - these follow up questions should have "never arrived/missing/etc" options...))