I do not know what happened to my order this past month. The D12 were not what I ordered at all. Not sure how they ended up in my cart. I sent a texted message and an email which both went unanswered to try to return them and get my regular order. I tried to find a phone number and couldn't get one. I have apple products so the computer call was unavailable. It isn't so much the lashes that I'm upset with it is the customer service. I have always loved the lashes and the customer service has been great previously. I know everyone is short handed but I'd like to at least see and email or text returned.