Lovely lashes, great look. I'm hooked on their lashes, but their customer service policies and website usability is sorely lacking. Website is horrible; impossible to find anything, terminology is inconsistent, lack of info/details on lash styles, no sort option when shopping, lashbox management is confusing. A lookbook of lash styles would be so helpful. Customer care policies are awful; no return policy? Seriously? Example: Site maintenance wouldn't let me modify my subscription and customer care said "nothing we can do about that but have a good day!" I was stuck with $80 in lashes that hurt my eye shape. Also, Whisper Light applicator broke within 2 months and I was forced to reorder- no replacement was offered. Right now, I love love love the product so I'll suffer through everything else, and hope that they eventually get a better grasp on customer needs before I hop to someone else.