AVOID this company - look how many negative reviews they have - is it worth it?? They lost all of my underwear and then refused responsibility or compensation. I used their wash, dry & fold service. Firstly, their driver tried to cancel the collection saying he couldn't find my apartment. I got straight on to the live chat with them because I could literally see his van on my road. He finally showed up (late) without any apology. I handed him my laundry, but when I received it back ALL of my underwear was missing. WTF? Nothing else was missing except for my underwear. The company were totally incompetent, denying responsibility saying that because the items aren't individually tagged for this service they aren't responsible. Complete nonsense. As a laundry company, they have a duty of care to look after items left in their hands and in this regard they clearly completely failed. Again i'll highlight the fact that it was ONLY my underwear that went missing without a trace - embarrassing for me, and also insidious in my opinion. They compensated me for the cost of the service (£15), but not for the items lost, which was around £100 worth. I was not even expecting a full compensation, just the value of the items at the time that they got lost, but received absolutely nothing except deniability of responsibility and a pathetic "sorry we can't help you". This company is absolutely untrustworthy and feckless, if you happen to lose an item in their wash, dry & fold service, don't expect to have a happy resolution, so only give them items you'd be happy to lose!
1 year ago
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laundrapp has a 3.00 average rating from 2 reviews

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