Purchased a mirror online which arrived with a number of scrapes and dents like it was a previous return. It was totally sealed and packaged with immaculate box so was definitely not damaged on transit. Customer service refused to exchange or refund stating they have no way of knowing if it was not damaged by us. They also refused to escalate the complaint or let us speak to a complaints manager or team leader. Apparently our only option was to go to the financial ombudsman. I would never risk a purchase from Laura Ashley again.
5 years ago
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Laura Ashley Kitchens has a 2.55 average rating from 11 reviews

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