Totally agree guys. Been monitoring this site, we have a Laura Ashley Kitchen installation that has been going on since June and is still sitting incomplete, it cost £10s of thousands all in, (my money, which MK2 have). ...At this point, my wife and I are beyond angry to be honest. Like you, I can't get any sense out of MK2. Would love to know who all these happy MK2 customers are ? I've never met one ! Posted a note on Laura Ashley's Official Facebook page after trying to contact them via phone/email and getting nowhere. Would you believe it. Got contacted by Laura Ashley the very same day. I would suggest you do the same. The more of us the better. We only went with Laura Ashley Kitchens because of our trust in the Laura Ashley brand. I am expecting to be contacted today according to the voicemail that was left. Will update this site.