Warning of hidden delivery charges with Laura Ashley! I don't usually complain or write reviews, however I've just experienced the most unacceptable response from Laura Ashley's customer service department that has prompted me to write this review.  The person on the phone was ever so helpful until I was informed that there will be an additional cost of the item being delivered to 2nd floor of my house. This additional charge being £60! The website lists that: UK: "The delivery charge for furniture is £25. We deliver this item to Mainland UK, Northern Ireland and the Isle of Wight. We do not deliver to the Channel Islands. Interest Free Credit available on orders over £200, click here for more information. Additional charges may apply if there are difficulties with access to the property." Only if you look at the website's terms and conditions, how many do that, is this extra charge listed in the small print at about 3 pages down on a several page long document. I feel that this hidden charge is something Laura Ashley should not be putting on its' customers. I am not aware that any other company would do this.