I wish I knew how awful the customer experience would be before I spent so much time, energy, money and stress dealing with Lavish Alice. I ordered a dress for my cousin’s wedding, right as I clicked submit I realized I had accidentally selected the wrong size. They don’t have a contact number to reach out to- only email. So although I sent the email right away, by the time (2 business days) they responded, it was obviously too late as the order had processed. I tried the dress on and headed to Canada post to return it the very next day. $72 for shipping to return!!! If I wanted without a tracking number, $40. Which is already a lot so I opted for that. I emailed them to let them know I was returning the product, I was told that if the product doesn’t come within 14 days, I’m not eligible for the refund. I can’t control how quickly it gets there? But I kept getting the same response that it was policy, etc. I emailed 3 more times to follow up and was finally given the option for a refund or exchange. At this point (a month later) my cousin’s wedding has passed and so I opted for a return thinking “finally, I won’t have to deal with them anymore” and then I get refunded but not the full amount of the dress. The dress was $350 and I only got $280 back. I AGAIN emailed to let them know of this discrepancy, it was been a week and no response. I’m so disappointed, I will definitely not be shopping here again and I seriously wouldn’t wish this awful process on anyone else.