I placed an order at the end of April, one of the items was damaged (stained) on arrival and I was offered a 40% refund to pay to get it cleaned, which was a lovely gesture! Unfortunately, the discount was applied to one of the items that I actually returned instead of a full refund and now, a month and a half later I am still waiting for a full refund for the dress I returned and the 40% discount that was offered. I have sent multiple emails explaining the situation and given my number so someone from Lavish Alice can call me to discuss, as clearly they do not understand what has gone wrong however no one has bothered to call. I don't normally leave negative reviews as I would prefer to deal with the company directly however on this occasion, as this has still not been dealt with I am hoping this may help to resolve the issue, finally.