Our garage door would not open due to a broken spring. Leader Local Garage Door answered my call and had someone at my door within an hour. After noting that the spring type had to be changed completely, the serviceman confirmed with his boss and with me that it was ok to pick up the part from the store and replace the spring type. The quote they gave me was honored. The repairman worked quickly. He was finished within the hour and helped tighten the chain, which was slightly loose. Would absolutely recommend them and use the again. Their price was good too compared to other.