I thought they were experts in lighting and I could trust them for their advice. It turned out to be the wrong advice. I needed a track with fitting and matching lightbulbs for our shop window. I spoke to David and asked him to send me the track, fitting and lightbulbs. I specifically mentioned to him I don't know much about lighting so I needed everything to work. First my order was late for one day for no apparent reason. Then when our electrician tried to fit it, he realised the lightbulbs do not fit the fitting. I called David immediately. David told me his warehouse person tested and it worked. He asked me to try it myself and pressed the lightbulb a bit harder. I got to the shop this evening, tried it and they don't fit. By then, it was too late for next day delivery. I should never have listened to him and insisted on him sending replacements for next day delivery. I am really upset and angry that I trusted his advice and now face the shop opening this Friday without the spot lights working! Absolutely incompetent!