Conservatory Roof Replacement In April 2016 we discussed replacing our glass conservatory roof with a new hi-tech super-insulated, tile-effect solution offered by Leekes of Melksham. We agreed a price without quibbling of just under £15k because we trusted Leekes to look after us. The new roof (UltraRoof 380) is made by UltraFrame. We were told the whole project would take 4-5days. In fact, it took 97 days. I pointed out that problems with leaking gutters were a major factor in wanting a new roof. Work started on 13SEP16 by removing the glass roof and that afternoon, heavy thunderstorms poured rain into the conservatory, unprotected by the promised temporary roof that never materialised. A new aluminium box gutter was fitted replacing the very similar existing one, except this new one leaked rainwater that poured in through the newly plastered ceiling after the first heavy shower. Other leaks that appeared in the guttering were ‘sealed’ with silicone and aluminium sticky tape. (It shouldn’t leak in the first place!) The roof could not be finished because UltraFrame continually sent poorly finished parts that did not fit my building no less than 4 times in over 3 months. It seems no-one had bothered to make a 3D technical drawing of my conservatory to design parts that would fit. Eventually, off-the-shelf parts were modified on site by the Leekes fitter to make the design work. To make matters worse, I was dragged by Leekes into an argument with the manufacturers who obdurately refused to acknowledge any problems with their ‘design’. Leekes fitters were very good. They were tidy, polite and worked hard to achieve the best they could with sub-standard components – and they turned up when they said they would. Leekes management however were very disappointing in how they handled this over-selling and under-delivering and with the troubled installation of the so-called ‘hi-tech’ product. At no point did I feel they had my interests, as the customer, at heart. They were very protective of the manufacturer whose product I rate as poor and were mostly concerned with squeezing every penny from this venture by using the small print on the contract. The Operations Manager took over 5 weeks to reply to my letter of complaint. Had it not been for the excellent advice from Trading Standards I don’t believe Leekes would have offered any compensation whatsoever.