We had a new carpet laid down two weeks ago, and it is not as we expected! When you know nothing about carpets you would expect the employees trained on the carpet section to know more than you. Unfortunately the carpet they sold us was not what we had expected or discussed with them. We had carefully looked at the samples in store, talked with the colleagues at the store telling them what we did and did not want. The carpet was for the main areas of the house, downstairs walkway, stairs and landing and bedroom so it was important we got the carpet right for such locations. We discussed at length about the fact we did not want a carpet which would show every single movement, hoovering or walking, as these areas would be used the most and we wanted a carpet suitable for this. Due to us going to somewhere where they understood our requirements and telling us it would be suitable, to our horror when it was laid down it was not what we expected at all! We have now been trying for 2 weeks to talk to the manager at the Melksham branch where we purchased this from, and they still have not contacted us or come over. The smell was horrendous! No one at the store told us about the smell or gave us any warning of it, I have become nauseous and got headaches and now have had to move out of my bedroom due to this! Someone from the store came over to the house they day after, I described how I felt and how this was far from our expectations and she then only gave me a small slip of paper which warned of the type of carpet and the affects it can have on some people. Two weeks on and I’m still unable to be in my bedroom due to the way it makes me feel. If I knew about this before I would not have had it put in my room let alone the house. This customer service is truly unacceptable. When you go to a place in good will, hoping they would know more than you, and be able to advice wisely, only to palm you off, not get in contact, and not take any responsibility for misrepresenting something, is very unprofessional and we are truly dissatisfied and disappointed with the way this has been handled and now have a carpet which is unsuitable to live with!