We bought a new kitchen from Leekes last year, after trawling around the usual suspects. We decided to go with Leekes because they were local, appeared to have a good reputation and, importantly, promised us that in return for the premium price we were paying (£20k all in) we would have a simple and stress free experience. Nothing could be further from the truth. First of all, the kitchen manufacturer turned up to deliver the kitchen unannounced one day, 2 weeks before we had agreed with Leekes it would arrive. When the kitchen was re-delivered, there was a lot of damage to doors which meant we needed replacements. A lot of what we ordered was shipped wrong, sink was wrong, under cupboard lights were wrong, each one of these required a call to Leekes to raise the issue and patiently keep asking them to check the part codes on the order as these didn’t match what was sent. It took 4 weeks to get all the right stuff sent through. Inconvenient but not earth shattering. The order included items that were part of the original design that just weren’t required, but Leekes did take these back and refund without too much drama. Where this all really went wrong for me was when the range cooker arrived, the delivery guys had to take the packaging off to get it into the house and broke one of the major control knobs off. I reported it immediately, Leekes advised us not to install it as it might affect our ability to return it, and then spent 3 weeks trying to arrange a repair or replacement until I finally threatened them with legal action to get a refund for the item. The manufacturer was aware and was willing apparently just to replace the unit, but apparently they couldn’t do this for us, they kept referring us back to Leekes as this was where the blocker was. After agreeing Leekes would refund us we ordered an exact replacement from an electrical retailer and it arrived within 24 hours. Leekes also forgot to order the matching extractor fan, by the time they got round to resubmitting the order, there was a 6 week lead time, so again we pursued them for a refund. We managed to get one delivered within 3 weeks. The only bit of the project that was 100% was the worktops, Leekes use Cardiff Marble and I have to say they were excellent, they turned up when they were supposed to and delivered what we ordered. It was the only bit of the project that didn’t cause any issues. The moral of this story is that although Leekes promised a simple stress free experience, it was the opposite. We had to do all the chasing, if we didn’t chase Leekes they just didn’t call us or do anything. Once the project was finished, I asked them for some small compensation to cover the fact that we couldn’t cook any food at home for 3 weeks and the 10 hours of phonecalls I had made to them over the 5 weeks of problems, they basically told us to get stuffed. I resent that I spent so much money with a company that really doesn’t care about their customers or the customer experience. I would urge anyone in the market for any major projects like Kitchens or Conservatories, don’t go anywhere near these guys.