As such, nothing actually went wrong, but I feel that there needs to be more communication between your different departments. I have been with you now (with two fully managed properties) for some 13 years, and things are not as efficient now. Messages left do not get conveyed to the correct dept., if at all. I am still waiting to know if I am to get a refund from the deposit due to the condition of the property when the tenant left. My letter to your people would have been received on 10th April. Not good !! I asked for quotes for painting and carpets before the tenant left and nothing was forthcoming after a week so I had to deal with this myself. I don't think this is very efficient. That said your people are always very pleasant and polite, but we as landlords want action and efficiency