I will state the facts and it's upto you to decide if your agency acted professionally. I had a viewing scheduled for two properties at 3:30 PM in the Hub araa, Milton Keynes on 29th May. When nobody came at the given time, I called and was informed that the appointment was canceled and somebody left a voice mail informing me of the same. I hadn't received any such communication. And there was neither a text or an email regarding the cancelation. I asked if I could view the other property. I was given a new time for 5:30 PM the same day. I agreed although I had traveled from st Albans for the viewing and had to catch a train back in the evening. I reached the property again at the given time and I got a text saying my viewing was again cancelled. I could have traveled back sooner and not had to wait for another hour for my next train. I know this review isn't going to be published but at least it should be a reminder going forward.