House we decided to rent was refurbished! Nearly a skip full of rubbish was left behind by contractors and we had to sort it out. Agent had months to clear this and didn't. Only after threatening calls was it seen to. 4 days without hot water - agents owed money to Gas and Electric so prepaid meters kept gobbling our money!!!! We had to go shower at my daughter's house. We rented the house with a working shed - shed roof was practically non existent and we were told before we even signed the lease that it was going to be taken care of. It was only fixed a few days ago after waiting nearly 6 weeks! Our garden equipment was sitting outside under a tarpaulin. Luckily there was no rain. I do not like to complain as I often feel it doesn't accomplish much but on this occasion, OMG!!! I can only hope and pray that it improves from now on. Very, very disappointed in the lack of professionalism. Oh and my 15 year old niece decorates better than the contractors did! Sloppy third rate work.