I'm afraid so many of the other reviews on here are accurate. I took out a lease 3 years ago and arranged collection this week. Ahead of collection I had the car checked out by a body shop expert and had a few minor pieces of wear and tear taken care of at the cost of £300. The vehicle was collected yesterday, and I have now received a bill for over £1100, most of which is for replacing the passenger side front door panel. Allegedly there are 3 small dents on this panel, none of which are at all visible with the naked eye and all of which are under the 15mm allowed under the guidelines, but Lex Autolease are trying to charge me £970 for a new door panel. Absolutely ludicrous. I have emailed and phoned to complain, but I'm getting nowhere. Don't use these thieves!!