We had had a most unfortuate and so far costly experience with Lex Autolease and would like other people to be aware of this. We took out a 3 year lease to terminate on 26th November 2022. We sent off the papers confirming this is good time and had the Cherished Number Plate removed and the original number plate put back on the car. This was confirmed by Lex. On 26th November we collected our new car - not financed through Lex and on the suggestion of our Dealership - Parkes of Inverness we left the car with them for collection. It is my understanding that the representative tried to contact Lex to ask them to make the collection and we were unaware that the car had not been collected until just before Christmas when we returned from holiday. We contact Lex immediately in the New Year to ask them to collect but the only thing they were interested in was that we had left it at the Dealership and we were berated about this. Still no collection even though they were aware it was there. It was next contacted because they wanted the car MOT'd - this should never had happened if they collected it in November and also taxed before they would move it. Eventually, in order to expedite this we had this done, but not the tax as this was a red herring - they can move a car on trade plates. This cost us £394.00 as we also had to have new brake pads - another item which should not have been our problem if it had been collected on time. Meanwhile SORN also charged us £151 for not taking it off the road - again another problem that should not have been ours if they had collected it. Meanwhile they are charging us the monthly lease and if is now sitting at £3640 which we are disputing and have taken this to the Financial Ombudsman. I have also written to the CEO of Lex Autolease, the CEO of Parkes of Glasgow who instigated the lease and have probably taken a substantial commission. The CEO of Jaguar/Landrover of whom Lex is a part off. All the above had completely disregarded how we have been treated. I have also written to both the Daily Mail and the Telegraph in the hope that one of their financial advisors could help although nothing as yet. I am now considering Jeremy Vine as he highlighted, not all that long ago, the problems with leasing companies. I am at my wits end, I have also had Breast Cancer and this is certainly not helping my recovery. No-one at Lex takes any notice of anything you say or send. In fact I sent off the form to let them know we were definitely terminating the lease as per the original lease to be told they did not send out form. Basically calling me a liar. I have since then found the covering letter for this and one of the representatives (John) did admit they do sent these out. Someone in their office had just completely ignored this. PLEASE DO NOT USE THIS COMPANY - THEY SHOULD BE STRUCK OFF BUT i AM NOT SURE IF THE FINANCIAL OMBUDSMAN HAS THE TEETH IN WHICH TO DO THIS. THEY ARE MY ONLY HOPE.