I bought two Delsey suitcases on line. The day after the purchase I receive an email saying that they were not available in store, I would get them by the end of the week, apologies and 10% discount. The week after I send an email to check on the status, no response. 5 days later I try to call, no-one answers. Finally the same James responds on the on-line chat, just to tell me that the suitcases haven't arrived yet, and he offers 20% discount. When I ask to be refunded, he replies "sorry I have to go now but of course". I have not received any communication regarding the refund. I suspect I will never see my suitcases nor my money... UPDATE Following my previous review I was contacted by the company. They apologised for the problem and processed by refund promptly which was much appreciated.