Hi Ordering was easy Delivery was as promised Quality of product was excellent And ... This was a birthday present for my brother and it was exactly what he wanted, but that was to do with my choosing the perfect gift!!! One point though - I tried your chat option to find out whether the sizes given for your Guernsey jumpers were for the size of the jumper or the size of the wearer and I didn't get a response. To be fair this may be because I was staying in a remote area of Devon at the time of ordering where internet access can be a bit patchy, so that may not have been your fault.