Ordered 2 DELSEY Montsouris 53 cm Expandable Suitcases on 24/1/18. Website stated in stock and would be delivered within 1-2 days. On 25/1/18 I received an email stating they weren't in stock but they would have more in the following week and they would send them out next day delivery. I was also offered a discount for the late delivery. Despite several online chats and emails the goods did not arrive. On 8/2/18 I contacted the company again to cancel the order and asked for a refund. I was immediately told that my order would be dispatched that day with a 1-2 day delivery. I was again offered a discount. I also received an email confirming the dispatch. On 19/2/18 goods had still not arrived and no contact from the company. I phoned them and cancelled the order at about 9.30am. At 10.30am that same day the goods arrived but shipped from an entirely different company. I emailed LHCO and told them I had received the goods. The goods are great but the service from this company is extremely poor. They took my money very quickly but had to wait nearly a month to get what I paid for. If you use this company check goods in stock, don't believe what their website says, and make sure that you keep chasing them don't let it go more than 2 days if you haven't got your goods. If they tell you the goods are not in stock cancel the order if you are not prepared to wait a long time for it. Their customer service is extremely poor. Still waiting to hear about the compensation!!!! 22/2/2018 Update. Since leaving this review and being contacted by the company. I have received the compensation and been informed of the steps taken to fill my order. The company have apologized and I have accepted it. Whilst the handling of this could have been better from the start, they have gone out of their way to try and sort it. Credit to them for doing it. I would use them again. Overall I have upgraded the review to Average