My worst ever experience of internet shopping. I ordered 2 suitcases which were supposed to arrive within 2-3 days. A week later I discovered looking online(not informed by L& H) that my cases were on “back order” and not available, and with no foreseeable prospect of delivery. I was offered a discount if I left my order with them but I requested a refund and this was promised within 3-5 days. I had to wait 2 months for full refund, with inexplicably 3 partial refunds being received after 4,7 then 8 weeks after the date I should have received my money back. I was exhausted by repeatedly requesting confirmation of payment and checking with bank on receipt of refunds. No explanation was offered for this shambles, or any response to a formal complaint I lodged with the company. The co-owner James admitted my experience was unacceptable but no reassurance was given about my experience being repeated with other customers, so beware!