I would say that I was expecting very good service from this company. This is the first order I have placed with them. I am still waiting for my order to arrive nearly a week after ording online. No notifications, no explanations! I started a live chat to ask where order is and although I got through almost immediately the response was so slow I asked the chap to email me with the info as I needed to go to work...each reply was taking up to 5 mins. Looking forward to receiving my order but at this point I can't see myself using this company again very soon.