Hello! I received Bedding Heaven Reversible Flannelette Duvet Cover Set, Checked LOMOND Brushed Cotton Quilt Cover Set. Blue, Terracotta, Red. Single, Double, King Size. (Superking Duvet Cover, Red) from Lifestylish recently. The product itself was fine - pretty, but not the soft brushed cotton described, which was fine. I removed packaging, washed product and air dried before putting it on my bed. It wasn't until I went to bed that night that I noticed a manufacturing fault with the product; whoever was responsible for sewing the thing must have gotten bored at the last quarter, and simply failed to complete the item. Nevertheless, this was 11pm at night, so I simply decided to sew it and let the company know of the fault the next day. Granted, I wasn't looking for a refund, necessarily - even a voucher for a £10 off my next order would do; after all, manufacturing errors happen all the time. However, I was told there was 'nothing' they could do, other than offer me a 20% partial refund if I didn't leave a 1 star review on Amazon (they didn't say anything about Trustpilot). I admitted that I thought that it was a ridiculous offer, given that they had willingly sent out a faulty product - quality assurance mustn't be an issue for Lifestylish or the manufacturers they choose to use, which says everything you need to know about them, doesn't it? I then had to endure a mansplaining session from Marc in which he explained to a former customer service and sales manager (now award winning PR professional) how refunds and client relationships with manufactures work. There was a fun - albeit incorrect - analogy about televisions too, which was really nice and not at all patronising. Please note - there was no word or confirmation about my refund. I then responded that I hadn't missed the point, as Marc had so selflessly explained, and that I would have been happy with a refund for the inconvenience of not only a faulty product, but having to endure the moronic witterings of Marc the customer service agent to boot. I was then told that the company were reporting my Amazon account to Amazon and that they refused to respond to any more emails. So, I'm going to be using any outlet possible in order to get my refund - whether this be the disgustingly meagre 20% as agreed in writing, or a full refund, just because I'm angry and don't like being spoken down to by misogynists in a role that robots are slowly taking over.