I ordered 5 double wall lights. The order was processed very promptly and an enormous package arrived. Everything was well wrapped with yards of bubblewrap (useful for my husband's Ebay selling!). Unfortunately, one of the glass shades was cracked from top to bottom, so I had to contact Lighting by Paul, who informed me that they would get on to the suppliers to send me a replacement. No news on this so far, but it has only been a day or so - hopefully I won't have to wait too long!