My experience with broadband installation was a nightmare. I work from home and I need a reliable and fast internet connection. That's why I decided to switch to 1GB broadband service. I booked an appointment for installation and waited almost three weeks for the technicians to come. When they arrived, they told me they could only install the broadband on the ground floor, but my office is upstairs. Then they said they had a problem with the fiber cable and they needed to dig up the street. They said it would be done in a few days, but I didn't hear from them for 10 days. Then I received an email saying they would come back in another five days. That means I would have to wait more than two months for the installation to be completed. I couldn't work like that, using my mobile phone as a hotspot. I was afraid of losing my clients or missing deadlines. So I canceled the broadband service and went back to my previous provider. I don't think it's acceptable to make customers wait so long for a service they need. I was very disappointed and frustrated with the whole process.